Returns & Refund Policy

1. Hygiene & Safety Standards

Because Ramiskin formulations comprise topical skincare serums, botanical creams, and ingestible dietary supplements, public health regulations require strict hygiene controls. To protect all clients from bacterial contamination, products must remain unopened, untampered, and with their original safety shrink seals intact to be eligible for standard change-of-mind return or exchange.

2. Transit Damages & Defective Items

If your parcel arrives with a broken dropper, leaking bottle, malfunctioning pump dispenser, or incorrect item:

1. Take a quick clear photograph or short video of the package and affected formulation.
2. Contact our Accra fulfillment team via WhatsApp at 055 331 5515 or email support@ramiskin.com within 7 calendar days of receiving your parcel.
3. We will dispatch an immediate replacement to your doorstep at zero delivery charge, or issue a full refund if the item is out of stock.

3. Non-Returnable Items

For hygiene and client safety, we cannot accept returns or issue refunds for:

• Products with broken tamper seals, unsealed supplement jars, or partially consumed formulations.
• Gift certificates or promotional bundle free gifts.
• Items reported after the 7-day post-delivery inspection window has elapsed.

4. Refund Execution Timeline

Once your returned item is received and inspected at our fulfillment hub in Accra, our accounts team will notify you. Approved refunds are credited directly back to your original payment method:

• Mobile Money (MTN MoMo, Telecel Cash, AT Money): Refund credited within 24 to 48 hours via Paystack reversal.
• Debit / Credit Card (Visa & Mastercard): Reversal initiated immediately; bank processing takes 3 to 5 business days.
• Cash on Delivery (COD) Returns: Refund sent directly to your verified Mobile Money number upon courier collection.

5. How to Initiate a Return

To begin a return or exchange, message our customer support team with your Order Number (e.g., #RAMI-...):